CMAA Certification Study Guide, Medical Administrative Assistant Certification Preparation

Contents The Medical Assistant Duties and Responsibilities Medical Law, Medical Occupation Liability The Patient Care Partnership (Client’s Bill of Rights) The HIPAA Patient Personal Privacy Guideline Legal Terms Interaction Phone Rules Verbal and Nonverbal Interaction Regard Scheduling Visit Booking Consultation Setting Types of Scheduling New Patients Scheduling Established Patients Scheduling Conflicts Letter Writing Mail Processing Incoming Mail Outgoing Mail Health Insurance Confirmation of Insurance Coverage Advantages Insurance Terms Medical Records Management Developing a Medical Record Filing Indexing Alphabetical Filing Mathematical Filing Topic Filing Tickler File Medical Terminology Plus 500 evaluation concerns

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